two months in Original Condition
Return any product within two months from the purchase date in the original condition for any 100 % Refund.
one year for Store Credit
Take the time to decide. For approximately annually (one year from purchase date), you are able to return products for Store Credit.
Gift Returns
Gift returns are qualified for Store Credit only.
How Do You ARRANGE Coming Back?
Box your item(s) and enclose a duplicate of the sales receipt having a note explaining how or why the product(s) didn’t suit your needs. Next, print coming back label easily in your own home on this link. Affix it for your box and drop it inside your mailbox!
If you are not able to print coming back label please send having a trackable carrier for example UPS, Fedex or Priority Mail to:
Nova Natural Toys & Crafts
Attn. Returns
1200 Worldwide Boulevard
Hebron, KY 41048
*We’re for you! For those who have any queries or need help just before shipping back your return, please contact customer support via phone (877-668-2111), email (support@novanatural.com) or live chat on the website.
How About SHIPPING CHARGES?
With the exception of the situation of broken or defective merchandise, you have the effect of the price of return shipping. If you are using the provided return label, $6.95 is going to be deducted out of your return refund.
Can One EXCHANGE MY Products?
We’re not able to provide an exchange on came back products. Please convey a new order.
How Do You RETURN A Broken OR DEFECTIVE ITEM?
Box your item(s) and enclose a duplicate of the sales receipt along with a note explaining that which was broken or defective, then print a no cost United states postal service return label by clicking here. You may want to disable your pop-up blocker to be able to print your return label.
Please be aware, should you chose to not use our provided shipping label, return shipping won’t be reimbursed.
WHEN Am I Going To RECEIVE CREDIT In My RETURN?
We all do our very best to process returns within 7 days of receipt, though may from time to time take around 14 days between Thanksgiving and The month of january 30th.
Credit for your requirements should publish within a couple of days in our processing of the return, but might take as much as 2 billing cycles to look in your statement.
Worldwide RETURNS
Return shipping labels aren’t available outdoors the U . s . States. Please call us at support@novanatural.com if you’ve got a broken or defective item to come back.
The recipient may be the importer of record and therefore accounts for assuring the merchandise(s) they purchased could be legitimately imported towards the destination country and should adhere to all laws and regulations and rules of stated country. The client can also be accountable for payment of levied florida sales tax, responsibilities, and customs charges, that are determined and enforced by local governments and vary based on country. Responsibilities, taxes and/or customs charges are yet another amount collected upon delivery of the order and we’re not able to offer you approximately individuals charges. Please speak to your municipality for particular details. The transaction confirmation details just the amount collected by novanatural.com. By finishing the transaction you accept pay all relevant charges.
Should you refuse or return the transaction, no worldwide shipping charges or charges compensated to local governments is going to be refunded. We’ll refund the initial purchase cost from the product when the came back/declined goods arrive to our Shelburne, VT, address in original condition.
WAIT One Minute. I Have An Issue.
For those who have any queries regarding Returns & Exchanges, please call us at 877-668-2111 (9AM-5PM, EST) or email at support@novanatural.com or at:
Nova Natural Toys & Crafts
120 Graham Way #200
Shelburne, VT 05482
Resourse: https://novanatural.com/products/
